TERMS & CONDITIONS

 

Please read our Terms and Conditions (“the Terms”) carefully before purchasing any services. By booking a class you are agreeing to our Terms and Conditions. These Terms together with the items listed in paragraph two, below, constitute a contract between you (the client) and us (Cove Reformer Studio Ltd). 

  

1.  Introduction 

All classes or events (collectively referred to as “Classes” for the purposes of these Terms) provided by us Cove Reformer Studio Ltd, (whose registered office is 2 Denmans Lane, Lindfield, West Sussex, RH16 2LB,  UK and whose company number is 1575623), subject to the following express Terms. In these Terms “we”/”us”/”our” means Cove Reformer Studio Ltd. And “you”/”your”/”yours” means you, the client. 

  

2.  Data Protection Notice 

The nature of our business and the provision by us of Classes to you means that we will collect and process certain personal data from time to time. We will only do so in accordance with our Privacy Notice, which you can read in our Privacy Policy on our website. 

  

3.  Your Account With Us 

In order to book Classes you must sign up for an account (Account)  through our Website. You must be at least 18 years of age to attend any Classes at Cove Reformer Studio Ltd, and create an account. Parent consent is required for individuals under 18 years old. Only the owner of the account (client) can book and attend classes under the specific account name. The memberships and packages in the account can only be used by the owner of the account (client) and cannot be transferred. 

  

4.  Booking classes 

The cost of each Class will be shown clearly on the website and online booking system. Bookings for classes can be made on any available schedule. Bookings can be made: via the online timetable on the website. It is your responsibility to ensure that you have made your booking and (where relevant) submitted payment correctly. Make sure you note the expiry date for each single class or package. Limited time offers may have different expiration dates and validity restrictions. See terms and conditions for each offer. 

  

5.  Pre And Post Natal Policy 

Pre-natal:

Members experienced on the Reformer with adequate level of fitness condition and clearance from their GP can attend Fresh classes (Level 1) with Abbie, Zoe or Shelley only up to 20 weeks. Please inform your instructor. From 20 weeks onwards, you will be invited to join our Form class which caters to all stages of pregnancy up to 35 weeks. 

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Post-natal: Every mother’s postpartum experience is different, after your 6-8 week check up with your GP or Midwife post giving birth, as long as you have clearance, you can begin to ease yourself back into our Form class. We recommend joining at least 8 Form classes before moving to our Fresh (Level 1) classes. 

  

6.  Payment 

Payment for your Sessions must be made at the time of booking and by using debit or credit card via our online booking system.  

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7.  Discount Codes / Coupons 

From time to time we may make discount codes available to you, and your use of any such discount codes shall be subject to additional terms and conditions, which we will make you aware of at the time of use. Discount codes may only apply to certain Sessions and we will set this out in our applicable promotional communications. In the event that Sessions booked using a discount code are cancelled, the relevant Session will be cancelled in accordance with the Terms. In addition: 

1. we reserve the right to end or withdraw any Discount Code without warning at any time; 

2. we also reserve the right to withdraw your right to use any Discount Code if we consider, in our absolute discretion, that you have abused, misused or gained an unfair advantage in respect of the Discount Code; 

3. additionally, we reserve the right to not fulfil any future class bookings made by any customer found to have abused, misused or gained an unfair advantage in respect of the Discount 

  

9.  Promotional Offers 

From time to time we may run various promotions, competitions and other offers (each a Promotion). We may implement separate terms and conditions in respect of any such Promotion, and will advise you accordingly where this is the case. However, notwithstanding this: 

1. we reserve the right to end any promotion without warning at any time;

2. we also reserve the right to withdraw your right to any Promotion if we consider, in our absolute discretion, that you have abused, misused or gained an unfair advantage in respect of the Misuse includes, but is not limited to, the creation of multiple customer accounts and self-referral; 

3. additionally, we reserve the right to not fulfil any future Class bookings made by any customer found to have abused, misused or gained an unfair advantage in respect of the Promotion; 

4. any prizes offered by us in connection with a Promotion must be claimed within 20 days of the announcement of the winner. We have 45 days to issue any such prize. We reserve the right to substitute any prize or promotion for the equivalent value in Classes. 

  

10.  Goods That You Purchase From Us 

From time to time we may make various products available for you to purchase via our Website or at our studio and we may elect to implement specific terms and conditions or policies that apply to any purchase you may make of such products or where you wish to return products to us after purchase. This does not affect your statutory rights. 

 

11.  Changing or Cancelling your Booking and No Shows 

You may change or cancel your booking, without charge, up to 24 hours before the start of the Session that you have booked for. If you book onto a Class within 24 hours of its scheduled start time, there is no entitlement to change or cancel. You may change or cancel a Class booking online. In regards to packages and memberships, if you cancel a booking in less than 24 hours prior to the start of the Class then you will be charged for the class by deducting a Class from your account balance. 

  

12.  If we cancel your booking 

In the event that we cancel a Class that you have booked, we will make reasonable efforts to contact you by email or telephone to let you know. We will offer you the choice between: i. having your Cove Reformer Studio Ltd, account re-credited with the Class cancelled; ii. being transferred to another equivalent Class at an alternative date and time. 

  

13.  Booking Confirmation 

Your booking is not complete until you have received a booking confirmation from us. Please make sure you receive a booking confirmation before you attend the Class. Please make sure you do not unsubscribe from the email notification. If you do not receive confirmation please contact us by  e-mail. Prices are subject to change at any time before we accept your booking. All Classes are offered by us subject to availability. We do not guarantee availability at any time. 

  

14.  Waitlists 

If a Session is fully booked then you may either: (i) join an alternative Class; or (ii) join a waiting list for the fully booked Session. If you are on the waiting list for a fully booked Class and a space becomes available, you will automatically receive an email to prompt you to booking onto the class, if you book, a relevant credit will be deducted from your Account or you will be prompted to pay and you will receive a class booking confirmation. You will not, however, be added to the Class if you do not have sufficient credits on your Account or the payment is unsuccessful. 

  

15.  Lateness policy 

We operate a policy which prevents you taking part in a Class if you are more than 10 minutes late. This policy is in place to prevent injury and in order to be mindful and considerate to the teacher and other participants in the Class. Where you are not permitted to join a Class because of your late arrival it shall be classed as a no-show for the purposes of clause 11. 

  

16.  Compensation 

We will compensate you for any loss or damage you may suffer as a result of a breach of the duties imposed on us by law. However, our liability to you may be mitigated to the extent the loss or damage is attributed to: i. your own fault; ii. a third party unconnected with the provision of our services; or iii. events which we could not have foreseen or avoided even if we had taken all of the responsible precautions our liability to compensate you (other than in the case of personal injury or death caused by our negligence) will be limited to £250 having regard to such factors as whether the loss or damage was due to a negligent act or omission by us. 

  

17.  Price changes 

We reserve the right to review and change package prices periodically. 

  

18.  Refunds 

The client is entitled to 24h “cooling period” from the date of purchase to request a refund for any unused, valid single class or any unused portion of a valid package. After the “cooling period” no refunds will be issued. In case of emergency or relocation, such as medical reasons or moving residence, we request evidence documentation. Documentation such as a medical certificate/letter, government issued letters, new lease/rental agreement can be accepted in order to obtain such refund. All refunds are subject to VAT retention. 

  

19.  How You Should Contact Us 

Any written notice or completed form should be e-mailed to contact@covereformerstudio.com. You may change or cancel a class online. We may contact you using any of the contact details you provide to us when you sign up for an account, which may include via email, telephone or text message. Our Privacy Policy sets out how we may process your personal data, which includes the contact details you provide to us. 

  

20.  Fitness and Health 

By agreeing to these Terms and Conditions Clients hereby represents that he/she is in good physical condition and is capable of engaging in the active and passive exercises. Any illness or condition must be discussed with the instructor prior to starting the exercises. It is the Client’s sole responsibility to notify the Studio before attending any session of any circumstances affecting their health which may be exacerbated through continued use of the Studio and/or which may have arisen or worsened since their last session at the Studio (if any). Clients are advised not to undertake strenuous physical activity without first seeking medical advice if they have concerns over their physical condition and wellbeing. Clients with low/high blood pressure and/or cardiac irregularities should not attend class. If there is any doubt, the Clients should consult their doctor. Clients may train (with consent from their Doctor in writing) during pregnancy. 

The Studio reserves the right to refuse access to any Clients if, in its absolute discretion, it considers that the health of the individual concerned may be endangered by the use of Studio facilities. Clients are required to follow the instructions of the instructor at all times. Clients must feel in the Health & Safety Questionnaire prior to the first visit in the studio. It is the responsibility of the client to ensure the questionnaire is completed and is truthful to reflect the current condition of the client. It is the responsibility of the client to update the Health & Safety records if the condition of the client has changed. 

  

21.  Limitation of liability 

The Company cannot be held responsible for any particular session, instructor and/or item of Pilates equipment not being available for whatever reason. The Company reserves the right to make alterations to the classes, instructors and/or equipment,  provided to Clients, without notice and in its absolute discretion and the Company will not be liable for any loss occasioned by such alterations except in so far as such loss is by law incapable of exclusion. 

It is the Clients responsibility to ensure that they are  capable of undergoing a routine of exercises provided by any programme which he follows or class which he/she attends. Clients accept the risk of injury from performing exercises and using specialist equipment and are advised to consult their doctor prior to beginning any session. Advice provided by our instructors at no time constitutes medical advice in substitute for advice provided by a medical professional. 

The Company accepts no liability for loss or damage to property of Clients or for injury to Clients on the Studio premises or outside the Studio except insofar as such loss, damage or injury is by law incapable of exclusion. 

In consideration of their participation in the activities and programmes of the Company and the use of facilities and equipment owned and/or under the control of the Company the Clients hereby waives and releases the Company from any and all responsibility or liability for injuries or damages resulting from their participation in any of the Company’s activities or use of the Company’s equipment or facilities save in respect of death or personal injury caused by the negligent act or omission of the Company. 

  

22.  Personal belongings 

Personal belongings are brought onto the Studio premises at the Clients own risk and the Company does not accept liability for any loss or damage whatsoever to such items. 

  

23.  Dress code 

Clients are requested to wear a form of dress appropriate to the practice of Reformer Pilates. No zips as can damage the equipment. Clients must attend sessions with grippy socks. Footwear should be removed in the changing area before entry to the studio area. 

  

24.  Safety & Hygiene 

Clients must not walk around the Studio barefoot if they have verruca or similar foot complaints. In the event of a fire, Clients are asked to make their way to the nearest available exit. Smoking is strictly forbidden in the Studio. Our studio is under video surveillance. Clients must feel in the Health & Safety Questionnaire prior to the first visit to the studio. It is the responsibility of the client to ensure the questionnaire is completed and is truthful to reflect the current condition of the client. It is the responsibility of the client to update the Health & Safety records if the condition of the client has changed. 

  

25.  COVID-19 Assumption of risk 

The Company assumes no liability for any COVID-19 related loss, damage or injury except as cannot be excluded by law. 

  

26.  Force Majeure 

We shall not be liable to you or deemed to be in breach of these terms by reason of any delay in performing or any failure to perform any of our obligations in relation to these Terms if the delay was due to any cause beyond our reasonable control, including, but not limited to, acts of god, terrorism, explosion, flood, storm, fire, war or threat of war, riot, sabotage, insurrection, civil disturbance, restrictions, regulations, by-laws, prohibitions or measures of any kind on the part of any government, parliamentary, or local authority, strikes, lockouts or other industrial action or trade disputes (whether involving our employees or those of any third party), I.T, viruses, difficulties in obtaining raw materials, labour , fuel, parts or machinery, power failure or breakdown in machinery. 

  

27.  Waiver 

No delay or failure by either party to exercise any of its powers, rights or remedies under these Terms will operate as a waiver of them, nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver, to be effective, must be in writing. No delay or failure by either party to exercise any of its powers, rights or remedies under these Terms will operate as a waiver of them, nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver, to be effective, must be in writing. Clients must have signed the Waiver form before attending a class. The responsibility of ensuring that the T&C have been read by the client and the online Waiver form has been signed lies with the clients. In the case of the client failing to sign the online Waiver form, then Cove Reformer Studio Limited has no responsibility to any legal or insurance claims which may be raised by the client. 

  

28.  Severability 

If any part of these Terms is found by a court of competent jurisdiction or other competent authority to be invalid, unlawful or unenforceable then such part will be severed from these Terms, the remainder of which will continue to be valid and enforceable to the fullest extent permitted by law. 

  

29.  Entire Agreement 

These Terms together with our disclaimer and any policies we have in force from time to time constitute the entire agreement between us and you and shall have effect to the exclusion of any other memorandum, agreement, or understanding of any kind, whether oral or written, between us and you. 

  

30.  Governing law and jurisdiction 

These Terms shall be governed by and construed in accordance with English law and the parties hereby agree to submit the exclusive jurisdiction of the English courts. 

  

31.  THIRD PARTY RIGHTS 

These Terms constitute a contract between you and us. No other person shall have the right to enforce any of these Terms. 

  

32.  General 

The Company reserves the right to refuse admission to the Studio. The Company may assign the benefit of the Registration Process and a Clients relation to a third party at any time without notice to the Clients. A person who is not a party to the Registration Process has no rights under the Contracts (Rights of Third Parties) Act 1999 to rely upon or enforce any term of the Registration Process. The Company may, if a Clients so wishes, communicate with the Clients by electronic mail (“email”). By providing an email address to the Company the Clients consents to receiving email communications from the Company, including notices pursuant to the Terms and Conditions. The Clients also accepts the risk that email may not be a secure and confidential means of communication. The Company will not be liable for any loss or damage suffered as a result of communicating with a Clients by email. Clients must at all times observe the Studio guidelines which may be notified to them from time to time and are requested to comply with any reasonable directions which the management of the Studio may issue to ensure the smooth operation of the Studio for the convenience of all Clients. Any marketing, educational or other materials of any nature whatsoever produced by the Company in connection with the Studio and which are made available to Clients at the Studio will at all times remain the property of the Company and will be subject to the Company’s copyright. 

  

33.  Privacy Policy Extract 

Clients must read and understand the Privacy Policy of Cove Reformer Studio Ltd, which is available on the website www.covereformerstudio.com/privacy-policy can be requested via email at contact@covereformerstudio.com. 

Clients consent to sharing their personal data with Cove Reformer Studio Ltd, as per the Privacy Policy. 

By signing the Waiver form of Cove Reformer Studio Ltd, through the website or app and by purchasing packages/products through Cove Reformer Studio Ltd, the clients agree to the Terms & Conditions and Privacy Policy. 

The clients consent and agree to the video recording of the classes they attend in Cove Reformer Studio Ltd. The clients consent that the video recordings can be used for marketing purposes in social media and other marketing material by Cove Reformer Studio Ltd, and the material is owned by Cove Reformer Studio Ltd. 

The clients has to inform in writing Cove Reformer Studio Ltd, in the case the clients choose to withdraw their consent of video recording their classes. The written notification must be provided 1 weeks before the client attends the session and the client must notify the instructor before the sessions at each session on a permanent base that the client must not be recorded in any video material during a class. Failure of the client to notify the instructor before of each session taking place in Cove Reformer Studio Ltd, regarding the clients request of not being part in a video recording during a class means that Cove Reformer Studio Ltd, is not responsible for complying to this request. 

  

Cove Reformer Studio Ltd, registered office is 2 Denmans Lane, Lindfield, West Sussex, RH16 2LB, UK. Company registered number is 15756523. Email: contact@covereformerstudio.com 

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CURRENT PROMOTIONS & COMPETITIONS

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To see the terms and conditions of any current promotions and/or competitions please read below.​​​

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LOVED ONE FEBRUARY CHALLENGE

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Offer valid from 03/02/25 - 28/02/25. Pricing pack of 12 classes is priced at £240. First come first served, there are 10 spaces. Payment for the challenge must be made by 29/01/25. Pricing pack is valid for 26 days from 03/02/25 - 28/02/25. You must use all your sessions within this timeframe. There will be no refunds if you do not use your classes within this timeframe Everyone that completes the 6 classes in 26 days will be entered into a prize draw to win a prize worth over £190. The prize includes; Spa & Dine for 2 at Ockenden Manor Hotel & Spa worth £198​. Voucher valid for two people, Sunday to Thursday, subject to availability. Valid for 18 months.Your voucher is for two guests to enjoy the Spa & Dine package. This is the perfect end-of-the-day treat in the spa followed by dinner in the hotel restaurant. Arrive from 4pm to a glass of Sussex sparkling wine in the hot tub and time to relax in the Spa. Make full use of the spa facilities, before you enjoy a delicious two course supper in the fabulous restaurant. Winner must prove over the age of 18. Winner will be notified via email. Winner will collect prize from the studio at a date and time that suits them. Winner must accept prize within 48 hours or Cove reserve the right to choose another winner. Cove Reformer Studio reserves the right to adapt or change the sale period and product exclusions, at their discretion without notice. Cannot be exchanged for a cash alternative.​