Cove Reformer Studio customer privacy notice 

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This privacy notice tells you what to expect us to do with your personal information. 

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• Contact details 

• What information we collect, use, and why 

• Lawful bases and data protection rights 

• Where we get personal information from 

• How long we keep information 

• Who we share information with 

• Sharing information outside the UK 

• How to complain 

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Contact details 

Email - contact@covereformerstudio.com 

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What information we collect, use, and why 

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We collect or use the following information to provide services and goods, including delivery: 

• Names and contact details 

• Date of birth 

• Purchase or account history 

• Payment details (including card or bank information for transfers and direct debits) 

• Health and safety information 

• Account information 

• Information relating to loyalty programmes 

• Website user information (including user journeys and cookie tracking) 

• Photographs or video recordings 

• Information relating to compliments or complaints 

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We collect or use the following information for the operation of customer accounts and guarantees: 

• Names and contact details 

• Payment details (including card or bank information for transfers and direct debits) 

• Purchase history 

• Account information, including registration details 

• Information used for security purposes 

• Marketing preferences 

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We also collect or use the following information for the operation of customer accounts and guarantees: 

• Health information 

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We collect or use the following information for service updates or marketing purposes: 

• Names and contact details 

• Marketing preferences 

• Location data 

• Recorded images, such as photos or videos 

• Purchase or viewing history 

• IP addresses 

• Website and app user journey information 

• Records of consent, where appropriate 

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We collect or use the following information for research or archiving purposes: 

• Recorded images, such as photos or videos 

• IP addresses 

• Website and app user journey information 

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We also collect or use the following information for research or archiving purposes: 

• Health information 

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We collect or use the following information to comply with legal requirements: 

• Name 

• Contact information 

• Identification documents 

• Health and safety information 

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We also collect or use the following information to comply with legal requirements: 

• Health information 

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We collect or use the following personal information for dealing with queries, complaints or claims: 

• Names and contact details 

• Address 

• Account information 

• Purchase or service history 

• Customer or client accounts and records 

• Information relating to health and safety 

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We also collect the following information for dealing with queries, complaints or claims: 

• Health information 

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Lawful bases and data protection rights 

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website. 

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website: 

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• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here. 

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here. 

• Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here. 

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here. 

• Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here. 

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here. 

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here. 

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If you make a request, we must respond to you without undue delay and in any event within one month. 

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice. 

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Our lawful bases for the collection and use of your data 

Our lawful bases for collecting or using personal information to provide services and goods are: 

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. 

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are: 

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. 

Our lawful bases for collecting or using personal information for service updates or marketing purposes are: 

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. 

Our lawful bases for collecting or using personal information for research or archiving purposes are: 

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. 

Our lawful bases for collecting or using personal information for legal requirements are: 

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. 

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are: 

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Where we get personal information from 

• Directly from you 

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How long we keep information 

As long as the business is running.

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Who we share information with 

Data processors 

Wix / Website 

This data processor does the following activities for us: Our site is built using Wix and they process our site visitors' data, Wix.com is considered to be our data processor.  

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One Drive 

This data processor does the following activities for us: Store any images or videos taken during a class. 

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Others we share personal information with 

• Publicly on our website, social media or other marketing and information media 

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Sharing information outside the UK 

Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place. 

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above. 

Organisation name: Wix 

Category of recipient: Website 

Country the personal information is sent to: Wix stores personal information in data centers around the world, including the United States, Ireland, Japan, and Israel 

How the transfer complies with UK data protection law: Yes, Wix is compliant with the General Data Protection Regulation (GDPR). Wix has made changes to its products, services, and documentation to ensure compliance with the GDPR. Wix is also compliant with other privacy regulations, such as the California Consumer Privacy Act (CCPA) and Lei Geral de Proteção de Dados (LGPD).

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How to complain 

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. 

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. 

The ICO’s address:            

Information Commissioner’s Office 
Wycliffe House 
Water Lane 
Wilmslow 
Cheshire 
SK9 5AF 

Helpline number: 0303 123 1113 

Website: https://www.ico.org.uk/make-a-complaint 

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Last updated 

October 2024